Send the facts and the outcome you want.
Describe what happened and attach or identify relevant records through the channel agreed with the team. Avoid sending unnecessary sensitive information through a general enquiry.
Review the response.
The team can check the scope, appointment record, communications and relevant output before responding. If the explanation does not resolve the issue, ask for a further review and the available next steps.
Independent advice.
You can seek independent advice about your position. Where an assessment or professional scheme has a relevant complaints process, ask the team to identify it. This page does not limit your statutory rights.
Send the concern and reference