Questions before
the next property job.
Use these answers to understand the request, scope and appointment stages. For an unusual building or deadline, ask the team directly.
Can I ask for advice before choosing a service?
Yes. Use the enquiry form to describe the property and your purpose. The team can help establish which assessment brief needs quoting.
Is a preferred date a confirmed appointment?
No. You can request a date in the form; access, scope and professional availability must be agreed before the visit is confirmed.
Why do some services need a quotation?
Commercial premises and project assessments vary in size, systems and required outputs. The team needs enough information to define the work before pricing it.
Can several checks be requested together?
The certificate package form combines Domestic EPC, EICR and Gas Safety requests. Each inspection still has its own scope and report, and visits may be separate.
What should I have ready for the form?
The full address, property type, the relevant quantities or project details, a contact for access and any deadline. Existing records are helpful when available.
Will a payment reserve my requested time?
Payment and appointment confirmation are separate. The team must still agree availability and access for the instruction.
Should I book if an EPC already exists?
Start by finding the existing certificate and checking the exact address. Ask whether it is suitable for your purpose before ordering a fresh assessment.
Will the rating predict my bills?
No. The result follows a standardised model. Occupancy, weather, tariffs and how the home is used affect actual costs.
What if the address has more than one dwelling?
Describe each unit and its access. The assessment boundary and number of certificates must be agreed.
Can you assess a shop with a flat above it?
Explain how the spaces are occupied and serviced. The commercial and residential parts may require different assessment scopes.
Do I need plans before asking for a quote?
Share what is available. Missing plans or system records can affect the information gathering and agreed price.
Is a Commercial EPC the same as SAP?
They concern different assessment routes. SAP calculations are normally associated with dwellings; the right route depends on the project.
Does this guarantee eligibility for funding?
No. Funding decisions follow the relevant programme’s rules and evidence requirements.
Can a retrofit assessment replace an EPC?
The outputs have different purposes. Ask which certificates and assessment records your project requires.
Should I mention damp or a previous leak?
Yes. Known condition issues can affect the suitability and sequencing of later improvements.
When should I request a quote?
As soon as you can describe the dwellings, project stage and expected outputs. Early discussion can identify missing inputs.
Are design-stage and as-built calculations identical?
No. One reflects the proposed specification; the other must use suitable evidence of the completed dwelling.
What happens when the specification changes?
Tell the assessor and share the updated documents. The quotation should explain the revision allowance and any additional work.
Will every part of the building be inspected?
The report follows the agreed extent and any recorded limitations. Describe shared areas, additional buildings and separate installations before booking.
Are repairs included in the booking price?
Do not assume they are. Remedial work needs an agreed scope and price.
What information affects the price?
The board count, circuit scope, property details and access requirements can affect the instruction. The form shows the applicable reference price.
Does the safety check include a boiler service?
Not automatically. Tell us if you want maintenance as well, so the team can define the additional instruction.
What if the property has shared heating?
Explain how it serves the property and who controls the plant. The appropriate scope needs confirmation.
Can I add another appliance on the day?
Contact the team first. Extra equipment can change the scope, price and appointment arrangements.