Controller and contact
London Property Compliance LTD (company 17021630) operates this website and is responsible for customer and professional information. Registered office: G27, Unit 4, Triangle Centre, 399 Uxbridge Road, Southall, London, England, UB1 3EJ. Contact info@lpcuk.uk or 0330 223 8858 about privacy or your records.
Information and purposes
Enquiries and service requests collect the contact, property, service and access information you submit. LPC uses it to respond, prepare quotations, arrange inspections, administer payments and supply reports. Relevant details are shared with the assigned professional. Required fields identify information needed to handle the request; without it, LPC may be unable to arrange the service. Do not include information unrelated to the work.
Lawful bases
Responding to enquiries and quotations, arranging inspections, taking payment and supplying reports involve steps before a contract and performance of a contract. Invoices, accounting and information that must be retained by law rely on legal obligation. Account security, fraud prevention, professional qualifications, service quality and complaints rely on LPC’s legitimate interests, balanced against your rights. Optional Google Analytics relies on consent, which you can withdraw using Analytics cookie settings.
Providers and transfers
LPC uses Hostinger for hosting, Google Workspace for service email and supported sign-in, Stripe for payments, and Google Analytics only when you opt in. Assigned assessors or engineers receive the information needed for the instruction. LPC does not sell personal data. Stripe handles card details rather than LPC storing them. Some providers process information internationally; LPC uses their applicable data-processing terms and transfer safeguards. Fonts may load from Google Fonts. External videos connect to their provider only when you choose to load them.
Browser storage and private links
The browser may retain a postcode between form steps and a request reference, private access token and structured review information for the session. Full addresses, contact fields and free-text scope or service answers are excluded from the stored review. Keep private request links confidential, especially on a shared device. The website does not store card details. Analytics and external-media choices may be remembered separately; see the cookie notice and footer controls.
Retention
LPC keeps records only while needed for their purpose, applicable legal obligations and resolving claims. Accounting records generally need to be retained for six years; inspection documents may need longer where the service or an active claim requires it. Enquiries and professional application documents are reviewed when their purpose ends. Ask for the retention decision for your record. Encrypted backups may remain until their recovery cycle expires and are not used as active accounts.
Your rights and complaints
You may ask about access, correction, erasure, restriction, objection or portability. The rights available depend on the purpose and lawful basis. Contact info@lpcuk.uk to make a request or raise a privacy concern; LPC will explain any lawful reason to retain particular records. You may also complain to the Information Commissioner’s Office. The LPC Privacy Notice provides the shared company policy.