Tell the team early.
Keep the request identifiable.

Explain the change.

Say whether you want to move a preferred date, alter the scope, change the address or cancel the instruction. Do not assume the original price or visit covers the revised work.

Cancellation rights and agreed work.

Any statutory right to cancel, request for work to start and amount properly payable must be considered against the actual agreement and applicable consumer rules. Ask for the cancellation information relating to your accepted instruction before requesting early commencement of work.

Refund requests.

Give the payment or request reference, the issue and the outcome requested. The operating team will review the payment record and circumstances, explain its response and identify any agreed refund. An online enquiry does not itself confirm that money has been returned.