Provide usable property details.
Identify the right dwelling or premises and disclose relevant quantities, known issues, records and access constraints. An instruction for another address or additional work needs agreement rather than being assumed to be included.
A request is the start of arrangements.
Sending a form or paying a quoted amount does not by itself confirm a preferred appointment. Attendance requires the scope, professional availability and access arrangements to be agreed by the team.
Check the proposed price and work.
The applicable service quantities determine an online price. Larger or non-standard work may need a tailored quotation. A quotation should state the work, outputs, price and validity. Ask about anything that does not match the property before accepting it.
Separate activities need separate agreement.
Inspection and assessment do not automatically include repairs, installation, design, additional investigation or statutory approval. Read the service boundaries and accepted scope rather than relying on the certificate name alone.
Payments and records.
The company receiving payment is identified at checkout. Payment is verified through the payment service and stored request; returning to a page does not alone establish receipt. Keep the reference and ask the team about any uncertainty.
Your rights and the service standard.
Nothing on this website removes a statutory consumer right or limits liability where doing so would be unlawful. The service must be provided with the legally required care and skill. Business instructions also follow the accepted written quotation and scope.
Changes, cancellation and concerns.
Contact the team promptly about a change or cancellation so the instruction and circumstances can be reviewed. The cancellation page explains the information to provide. If the service has caused concern, use the complaints route and include the reference and what you would like investigated.